Privacy policy

Effective Date: July 10, 2025

Welcome to Velluto — your favorite destination for premium, handcrafted ice creams. At Velluto, we are committed to protecting the privacy and security of our customers. This Privacy Policy outlines how we collect, use, protect, and share your information when you visit our website, use our services, or interact with us in any way.

By using our website or services, you agree to the terms of this Privacy Policy.

Information We Collect

We collect different types of information depending on how you interact with us:

Payment Information

All payment transactions are processed through secure third-party gateways (e.g., SSLCommerz, Stripe, bKash, Nagad). We do not store your debit/credit card or mobile financial service PINs. We only retain transaction references and statuses.

Browsing & Technical Information

We automatically collect some data to help us improve user experience:

• IP address

• Browser type and version

• Device type and OS

• Pages you visit

• Session duration and behavior

• Referring/exit pages

Cookies & Tracking Technologies

Our website uses cookies, pixels, and similar tracking tools to:

• Remember user preferences

• Track shopping cart items

• Analyze website traffic and trends

• Provide personalized recommendations

You can disable cookies anytime from your browser settings.

How We Use Your Information

We use your data to improve service, communication, and support:

• To fulfill your orders and deliver your chosen ice creams

• To send you order updates, delivery confirmations, or support responses

• To improve our website, services, and product offerings

• To send marketing or promotional messages (with your consent)

• To handle returns, refunds, and loyalty points

• To ensure fraud prevention and maintain platform security

We may also use anonymized or aggregated data for analytics and insights.

Sharing Your Information

Your personal data is never sold to third parties.

However, we may share limited information with:

• Delivery Providers – So your order reaches you on time

• Payment Gateways – To complete your transactions securely

• Marketing Platforms – Only if you subscribe for offers

• Legal or Regulatory Bodies – If required by Bangladeshi law or court order

Every third-party we work with is bound by confidentiality agreements and must protect your data.

Data Security

We implement robust security protocols including:

• SSL encryption on all data transfer

• Password-protected user access

• Role-based admin control on backend

• Regular security scans & firewalls

• Secure payment redirection via trusted gateways

Even with all precautions, no system is 100% secure. If a data breach ever occurs, we will notify affected users promptly.

Your Privacy Rights

You have full control over your data:

View the data we store about you

Request corrections to inaccurate info

Request account or data deletion

Unsubscribe from marketing emails at any time
Request information about how your data is processed

To exercise these rights, contact: bogdan@gelateriavelluto.ro

Children’s Privacy

Our services are not directed toward children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has submitted data, we will delete it immediately.

International Users

If you access our site from outside Bangladesh, be aware that your information will be stored and processed in Bangladesh under local privacy laws.

Updates to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the updated “Effective Date.”

We recommend reviewing this page periodically to stay informed.